What restoration owners actually ask before signing.
Pulled from real calls and emails, not a generic list. If your question isn't here, it goes straight to Mark.
Do we need to replace Xactimate, Encircle, or QuickBooks?
No. NanoForce doesn't replace your estimating platform, your field documentation system, or your accounting software. It reads what those systems already produced, the Xactimate estimate, the Encircle export, the job cost record, and checks it against carrier-specific reduction and denial patterns before submission.
What files do you actually need from us?
Three things, minimum: the final Xactimate estimate as a PDF, the full Encircle export (photos with GPS timestamps, the Hydro Report with room-by-room psychrometric data, equipment placement logs, and moisture readings showing the full drying progression), and the carrier name plus claim number. If you have the declarations page, prior carrier correspondence, adjuster contact information, or technician notes, send those too. The more complete the package, the faster and more accurate the audit.
How do you handle our files and data?
Do not send files through the website forms. Transfer instructions follow after we establish the engagement requirements. How files are stored, who can access them, how long they are kept, and how they are deleted are not described on this site, so ask for those answers in writing before you send anything. How this website handles inquiry data and third-party tools is covered in the Privacy Policy. NanoForce never contacts your carrier, never submits anything on your behalf, and never represents you in any capacity. You receive the findings, you make the corrections, and you own the submission from start to finish.
What happens if our documentation is already inconsistent?
That's exactly what Pass One is built to catch. Every gap between the estimate, the moisture logs, the photos, and the Encircle data gets flagged with a severity level, the dollar amount at risk, and the exact corrective action. The findings report is a correction guide, not a list of problems. Your team works through it top to bottom, then Pass Two re-checks the corrected file and confirms each flag is resolved.
What does this cost?
Claims-to-Cash has two pricing parts. A one-time setup fee is based on location count: $5,000 for 1 to 4 locations, $10,000 for 5 to 8, $14,000 for 9 to 12, $19,000 for 13 to 16, and $24,000 for 17 to 20. A monthly subscription is based on new files accepted for review each month across your enrolled locations: Essential, up to 10 files, $2,000. Growth, up to 25 files, $3,500. Professional, up to 50 files, $5,500. Regional, up to 100 files, $9,000. There is no percentage-of-recovery fee. Location count sets setup. File volume sets the subscription. No discounts, no exceptions. Full breakdown on the pricing page.
How are files counted, and what does each file include?
A file counts once, when NanoForce accepts it for review. Its correction review, rebuttal packages and tracking do not count as additional new files. Each file includes two pre-submission review passes, written findings and correction guidance informed by carrier-specific patterns, a Submit, Hold, or Fix documentation-readiness finding, weekly open-file reporting, up to two documentation-based rebuttal packages, and event-driven alerts with reduction and outcome tracking based on the records you share.
What happens after a carrier responds?
Prevention comes first, but support continues on active files. You share the carrier response. NanoForce tracks the reduction and, when a response needs an answer, prepares a documentation-based rebuttal package that responds to that one substantive carrier response. Each active file includes up to two packages. You send them. NanoForce does not contact carriers, adjusters or TPAs, does not negotiate or collect, does not represent insureds, and is not a public adjuster.
What does onboarding include?
Onboarding starts with your last 12 months of available claim-file records. NanoForce collects, indexes and analyzes up to 100 historical files, selects up to 20 representative files for detailed review, and delivers a Historical Baseline Report at the end of onboarding. There is no minimum historical file count. Onboarding does not reopen old claims, prepare rebuttals for previously submitted historical files, reconstruct missing historical documentation, or perform collection or negotiation. Rebuttal packages apply to active enrolled files.
Answered your question? Book a consult and bring one file if you have it.
Book a Margin Leakage Consult →How long does the audit take?
Receiving a file and completing the review are different things. Pass One returns a findings report with every flag, its severity, the dollar amount at risk, and the correction language. Your team makes the corrections and sends the file back. Pass Two re-checks the corrected file, confirms each flag is resolved, and issues a one-page confirmation. A review is complete only after Pass Two, and you then decide whether to submit. Delivery times for Pass One and Pass Two are not published on this site.
Does this put our carrier relationships at risk?
No. NanoForce never contacts an adjuster, a TPA, or a carrier directly, and never submits a file. You submit under your own name, on your own timeline, using your own judgment about what's ready to go. After submission, NanoForce tracks reductions and, on active files, prepares up to two documentation-based rebuttal packages. Your team sends them and handles every carrier conversation.
Do you cover every trade, water, fire, mold, asbestos, reconstruction?
Yes. NanoForce audits restoration and reconstruction files across water, fire, smoke, mold, roofing, and asbestos abatement and reconstruction.